How quickly can a hospital deploy Medrelay?

Most teams can pilot Medrelay in a single unit quickly, then expand to departments and multi-site rollouts using role-based routing and standardized escalation playbooks.

Can Medrelay replace pagers and fragmented secure chat tools?

Yes. Medrelay consolidates urgent messaging, escalation logic, and delivery visibility into one platform so clinicians can coordinate faster without relying on disconnected tools.

Built for Healthcare Teams

The Secure Communication Layer for Modern Hospitals

Q: Is Medrelay HIPAA compliant for hospital communication?

Medrelay is built for regulated healthcare environments with encrypted messaging, role-based access controls, and audit-ready activity trails that support HIPAA-aligned workflows.

Replace pagers, fragmented chats, and delayed callbacks with one role-based platform built for clinical urgency, operational precision, and safer patient coordination.

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HIPAA CompliantAES-256 EncryptedSOC 2 Type II

Active escalation

Cardiac Rapid Response

Priority 1

Sepsis bundle delay detected

Escalating to ICU leadership if unread.

ESCALATING in 2:30

[On-Call Cardiologist]

PCI suite ready in 6 minutes. Reviewing ECG now.

09:14

[ICU Charge Nurse]

Bed 12 needs central line support and respiratory backup.

09:16

[Respiratory Therapist]

Vent check complete. Joining bedside handoff.

09:18

Coverage snapshot

4 clinicians on-call • 2 available now

AvailableBusy

< 0s

Average alert response time

0.00%

Uptime SLA

Hospitals onboarded

0.0M+

Messages delivered daily

Platform capabilities

Everything Your Team Needs. Nothing They Don't.

Medrelay keeps clinical coordination fast, structured, and accountable without adding noise to already pressured teams.

Role-Based Messaging

Reach the on-call surgeon or stroke coordinator instantly without needing to know who is covering.

Priority Alerts + Escalation

Escalate automatically when urgent messages go unanswered so no critical handoff stalls silently.

Live Availability Status

See who is on duty, in procedure, available, or off-shift before sending time-sensitive requests.

Smart Push Notifications

Deliver high-priority alerts across mobile, desktop, and shared workstations with configurable urgency paths.

Quick Templates

Use structured templates for rapid response, consult requests, transfer approvals, and care escalation.

Patient Context Linking

Connect conversations to cases and care events for traceability, accountability, and handoff continuity.

How Medrelay works

Purpose-built for fast, accountable clinical coordination

From first alert to confirmed response, every step is structured for clarity, coverage, and documented urgency.

Step 1

Staff signs in

User roles, department, and on-call status are detected instantly so the right routing logic starts on login.

Step 2

Messages route intelligently

Teams can message a role, department, or individual with end-to-end encryption and message templates built in.

Step 3

Escalation engine takes over

If a notification is missed, Medrelay escalates to backup coverage and documents each step automatically.

For every care team

Workflows tailored to the people who keep hospitals moving

Medrelay adapts to the pace, responsibilities, and governance needs of frontline and operational teams alike.

Nurses

Coordinate rapid escalation without leaving the floor.

Escalate to on-call teams by role in seconds.
Use templates for transfers, sepsis alerts, and consult requests.
See who is available before calling overhead or paging manually.

Nursing station feed

Live workflow snapshot

Live

Rapid response acknowledged

Bed management updated

Pharmacy callback pending

Security & compliance

Built to the Standard Healthcare Demands

Every message, escalation, and access event is designed for governance, privacy, and operational resilience.

End-to-end encrypted messaging for mobile and desktop workflows
Role-based access, device trust, and session management controls
Audit trails for message delivery, read receipts, escalation timing, and acknowledgements
Admin visibility for compliance reviews and governance reporting

HIPAAGDPRSOC 2 Type IIAES-256OAuth 2.0Audit Logs

Trusted by hospital leaders

Teams rely on Medrelay when response time matters

Operational and clinical leaders use Medrelay to replace fragmented workflows with secure, visible coordination.

“Medrelay gave us the speed of instant messaging with the governance our clinical operations team required. Escalations are faster and much easier to audit.”

Danielle Brooks

Chief Nursing Officer, St. Mary's Medical Center

Pricing

Simple plans for hospitals at every stage of rollout

Choose the deployment pace that matches your team today, then expand without rebuilding workflows later.

MonthlyAnnualSave 20%

Starter

For smaller care teams replacing pagers and unstructured messaging.

$39per user / month

✓Role-based routing
✓Secure mobile messaging
✓Basic escalation rules
✓Template library

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Professional

For multi-unit hospitals that need faster coordination and analytics.

Enterprise

For systems standardizing communication across multiple facilities.

$135per user / month

✓Custom governance controls
✓Dedicated onboarding
✓API & integration support
✓Multi-site administration
✓Premium SLA

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Frequently asked questions

Hospital teams ask these questions before rollout

Answers covering secure hospital messaging, escalation workflows, implementation timing, and governance readiness.

Medrelay is built for regulated healthcare workflows with encrypted messaging, role-based access controls, and audit-ready event logging.

Ready when your teams are

Ready to Transform How Your Hospital Communicates?

Bring secure messaging, escalation workflows, and operational visibility into one calm system designed for clinical urgency.

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